I can’t find the product I am looking
for. Can Rebel Sport get it for me?
Rebel Sport Ltd & Group Companies is constantly updating the products
available on our web site. However, we have an extensive range of product
available in stores which may not be displayed in our on-line catalogue yet.
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If I don’t want to give my credit
card details over the Internet, can I pay by phone or fax?
Rebel Sport Ltd & Group Companies does not accept phone payments however
there are many other payment options available including PayPal, Cheque and Gift
Card.
If you are unsure of the payment method you would like to
use or have any additional questions regarding your order please select “Call
Me Please” and a customer service representative will contact you by the following
business day.
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Is it safe to use my credit card
online?
Yes, it is extremely safe.
When transacting via our secure server, your credit card
and personal details are encrypted using the latest industry standard SSL
(Secure Socket Layer) 128 Bit encryption technology before being sent over the
internet. Your credit card number is
removed from our on-line server within one minute of it arriving and is stored
on a separate secure server which is not accessible via the internet at all. If you are still unsure about sending your
credit card to us via the Internet, then we suggest you use one of our
additional payment methods.
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When do you charge my credit card?
All online credit card orders are charged once the order is dispatched.
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What if I am not happy with my
purchase?
If you are not happy with your product for any reason, rebelsport.com is happy
to exchange it or refund providing the product is returned to us in its
original condition, undamaged and unopened. Please read our Returns &
Refunds section for more info.
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How much does delivery cost?
rebelsport.com offers a flat rate of $10.00 for all standard products shipped
within Australia
Special Items and International Orders may incur an additional charge.
Please read our Shipping section for more information.
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How long will it take to receive my
order?
Delivery time within Australia is usually between 2 - 8 business days from
dispatch depending on your location.
Please read our Shipping section for more information.
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My delivery hasn't arrived within the
expected time frame. What happens now?
If you feel that your parcel has not arrived within the expected timeframe then
please contact us on 1300 654 502 and we will investigate further.
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All parcels are collected from our warehouse by
approximately 5:00pm each business day. It is only when all the days parcels have been collected, that
your member account status is updated to display that your parcel has been
dispatched.
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Can I change
my account details?
Yes. To make changes to your account details, log-in to "Your
Account" using your current email address and password. Once logged in you are able to change your
email address, password and billing details. Simply update the appropriate fields and click on “Change” to save
the changes.
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Will my personal details
remain private?
Your personal and credit card details are encrypted at your browser before they
are sent to rebelsport.com. Your credit
card details are stored on secondary secure servers which are not reachable via
the Internet and are under constant 24 hour security surveillance.
